Tagged: user feedback
For software co…
For software companies, one of the perils of success is becoming shackled to your customers; the more users you have, the harder it is to innovate, because most will be averse to any change. (Microsoft has suffered a version of this.) By filtering its innovations into new apps that lack an established user base, engineers and designers can take creative leaps that may not have worked if they’d simply been adding features to Facebook’s primary app.
The future of Facebook may not say “Facebook” – Farhad Manjoo